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Chatbot UX Design And Development from Liverpool

A new health chatbot built by Citrus Suite has been released in Denmark, Canada, Switzerland and other territories (including UK, USA, Japan and Latin America) to follow in the latter months of 2019 and 2020. Citrus have created iOS & Android apps with interactions that reflect real-life conversation, integrating behavioural science to achieve better patient outcomes; with a web-based control center for integration of new content and knowledge as it becomes available. The first output supporting adherence to a newly launched drug; failure to stick to treatment is a serious problem which not only affects the patient but also health care systems.

What are chatbots and is healthcare progressive enough to use them?

Citrus Suite’s CEO, Chris Morland: “Chatbots are a logical next step for managing health conditions, and we’ve built a proprietary system for facilitating this, so clinicians can create interactive content via an online portal and this is synchronized with the user’s app. For some patient groups managing a condition or beginning a new medical treatment this digital support can be very effective. With our new chatbot app getting closer to launching across the world, Citrus are excited to be part of an important and evolving area of healthcare.”

The concept of the chatbot is to act as a virtual support for the patient, by incorporating features aid and inform the end user, while giving professionals tools to add and deploy fresh content. With more companies designing solutions involving chatbots, that potentially enhance people’s lives – whether that be by booking a doctor’s appointment, or offering support with a person’s condition, can this advancement really be seen as a negative one? While this is very much an evolving landscape, progressive healthcare organisations are embracing the potential of chatbots.

The initial product has been created to support users with various health conditions, contact us for more information.

Read more on Wikipedia and read our earlier chatbot blog post here and our full industry report here.

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