Digital Wellbeing and Mobile Health / Software System

The Diverse Spectrum of Digital Health Products Built by Citrus Suite

In the realm of digital health, the range of potential solutions is vast. Whether you’re a startup aiming to launch a pioneering health app, an existing organisation or clinician in need of an internal digital system, or an entity like NHS trust or a university looking to introduce a Minimum Viable Product (MVP), Citrus Suite has the expertise to bring your vision to life. We’ve built an array of health-focused digital products, with millions of downloads and user interactions worldwide, and have secured contracts with some of the globe’s top companies and forward-thinking organisations.

Wellbeing & Patient Support Tools

For those focusing on individual health management, Citrus Suite designs digital platforms that promote personal wellness and are not typically connected to healthcare professionals or electronic patient records. These include:

  • Lifestyle and wellness apps
  • Rehabilitation apps with exercise regimes and goal-setting features
  • Platforms for access to support information and consumer health data

Typically, these products do not require clinical evidence and do not meet the regulatory 

definition of a medical device, thereby not requiring regulatory oversight.

Clinician Platforms

We build platforms specifically designed for health professionals, clinics, and other healthcare settings, offering a variety of services:

  • Clinical administration and patient management tools
  • Virtual wards and telehealth systems
  • Platforms for electronic medical record (EMR) management and prescribing
  • Predictive analytics tools
  • Systems for enhancing workflow and point-of-care service

These products may require clinical evidence, as they could meet the regulatory definition of a medical device and might require regulatory oversight.

Client Patient Support Products

Citrus Suite creates products that capture, store, and transmit health data. Examples of these include:

  • Activity and fitness trackers and biometric sensors deliver data directly to healthcare professionals
  • Medication reminder apps
  • Wearables and sensor-based systems (both clinical and non-clinical)
  • Diagnostic and monitoring tools

Like clinician platforms, these products may also require clinical evidence and regulatory oversight, depending on their classification as medical devices.

Staff Tools

We craft platforms for healthcare staff to manage their workflows, which typically do not connect to healthcare systems or patient records. These include:

  • Shift management tools
  • Platforms for accessing training information

These products generally do not require clinical evidence or regulatory oversight, as they do not meet the definition of a medical device.

Clinical Trial Products

For managing clinical studies and trials, Citrus Suite designs software to facilitate the operations, processes, and data involved. Examples include:

  • Clinical trial management systems to maintain research compliance
  • Resource allocation tools for efficient patient recruitment and satisfaction
  • Electronic informed consent (eConsent) systems for screening and consenting participants
  • Platforms for information sharing and data processing

As with clinician platforms and client-patient support products, these solutions may require clinical evidence and may meet the regulatory definition of a medical device, thus requiring regulatory oversight.

At Citrus Suite we craft user-focused, empowering solutions that inform and engage. Whether it’s a software system, a web platform, or a mobile app, we bring your vision to reality, ready to meet the diverse needs of the digital health landscape.

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I. Key Operational Services Our key operational services include:

  1. Software Development: Custom software solutions, including mobile apps and web platforms, designed to support health and care service providers.
  2. Client Support Services: Ongoing support and maintenance for deployed software solutions to ensure their continuous functionality and relevance.
  3. Data Management Solutions: Services that enable the secure handling, processing, and storage of health-related data under compliance with relevant data protection standards.

II. Technologies and Services Reliance The availability and security of our operational services rely on the following technologies and services:

  1. Cloud Services: We utilize Amazon Web Services (AWS) and Google Cloud Platform (GCP) for hosting and data storage solutions, benefiting from their robust security measures and high availability.
  2. Development Tools: Our development teams use advanced software development kits (SDKs) and integrated development environments (IDEs) like Visual Studio and Xcode, which are essential for building and testing our applications.
  3. Security Solutions: To protect our software and client data, we implement comprehensive cybersecurity solutions, including firewalls, intrusion detection systems, and comprehensive endpoint protection.
  4. Communication Tools: Tools such as Slack, Microsoft Teams, and email are crucial for internal and client communications, project management, and collaboration.

III. Other Dependencies Our operational services also depend on the following:

  1. Power: Continuous electricity supply is crucial for maintaining our servers and office infrastructure operational.
  2. Cooling Systems: Our data centers require effective cooling systems to prevent overheating of servers that host critical applications and data.
  3. Data Connectivity: Reliable internet connections are essential for cloud services access, remote work capabilities, and client communications.
  4. Human Resources: Skilled developers, project managers, and support staff are vital for the development, deployment, and maintenance of our solutions.

IV. Impact of Loss of Service Availability The loss of availability of our services could significantly impact our clients, primarily health and care service providers, in the following ways:

  1. Disruption of Healthcare Services: Our clients rely on our software for various functions, including patient data management, appointment scheduling, and remote patient monitoring. Any downtime can disrupt these services, potentially affecting patient care.
  2. Data Accessibility: Loss of service might lead to inaccessible patient data, hindering healthcare providers’ ability to make informed decisions.
  3. Operational Delays: Delays in the development and deployment of new software updates or fixes could slow down clients’ operational efficiencies and response times to healthcare needs.
  4. Reputational Damage: We avoid prolonged or frequent downtimes that could affect Citrus Suite’s reputation, potentially leading to client attrition and loss of trust in our reliability as a service provider.

Conclusion Citrus do not provide direct health and care services, we provide digital tools for our clients to operate more effectively. We understand our requirements and work to understand client & project requirements. Understanding the dependencies and potential impacts of service loss enables Citrus Suite to implement effective strategies to mitigate risks, ensuring high availability and reliability of our services. Continuous technology upgrades, robust disaster recovery plans, and staff training are part of our commitment to supporting our clients’ operational needs in the health and care sectors. This strategic approach not only helps in safeguarding our operational capabilities but also supports our clients in providing health and care services without interruption.

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